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Viking SO-24A - 24-Line Service Observation Unit
Viking SO-24A - 24-Line Service Observation Unit


 
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HB Product Number: VIK-SO-24A
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Description Technical Specs Notes & Safety Warnings
 
Viking Electronics' SO-24A - 24-Line Service Observation Unit allows supervisors to silently monitor employee phones without disrupting the activity at their workstation. The information gathered may be used for quality purposes, to train, motivate even assist customer service and telemarketing representatives.

A supervisor may enter the conversation by dialing a ” * ” A cassette recorder output permits automatic or manual recording of conversations. The SO-24A features improved audio and can now be easily expanded to 240 stations by installing additional 24 line units. The SO-24A can be programmed with a 2, 3 or 4 digit dial up code to match station eXtension numbers. American Engineered and Made in the USA. ed/hb

Applications:
  • Telemarketing Centers
  • Direct Sales Outlets
  • Travel Agencies
  • Customer Service Departments
  • Airline Employment Services
  • Collection Agencies
  • Credit Bureaus
  • Insurance Companies

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Features & Benefits:
  • 24-station capacity can be eXpanded to 240 stations at any time
  • Compatible with analog PABX/KSU stations
  • Monitor stations from an unused phone system line input or to a dedicated single line phone
  • Built-in talk assist (dial *)
  • Dial up code can be programmed to match the station number
  • Cassette recorder output and Touch Tone control
  • Automatic gain control equalizes in and outbound conversation levels
Note:
Add remote observing with Amplified Remote Access Device (Model # RAD-AMP)
Configurable for digital phones (requires SO-24 AK and an eXtra pair of wires to each phone handset)

PRODUCTS RELATED TO THIS ITEM - CUSTOMERS BOUGHT
Viking SO-24 AK - Digital Phone Adapter Kit for SO-24A
Viking SO-24 AK - Digital Phone Adapter Kit for SO-24A